www.lightahome.co.uk Returns Policy

We will refund any product bought at Lightahome.co.uk upto 7 days after the order was placed and providing the product is still sealed within its original packaging and not tampered with (excluding spare parts and special orders). The product cannot have been electrically fitted.

Goods damaged in transit will be replaced providing you keep all the relevant packaging and inform us as soon as the damage is noticed (we require as much information as possible) Your claim must be made within 7 days of posting. A relevant returns form detailing your rights is sent with every order.

No refunds will be given after 7 days or if the product has been tampered with or if the product is a special order (such as a spare part order placed over the telephone) We cannot accept items back if they have been electrically installed)

Any unwanted products that have been requested for return by our customers are subject to a returns charge of 20% off the retail value paid or £23.50 (whichever is higher) to cover the cost of recollecting. This charge is solely a collection charge passed onto us from our carriers and is in no way a profitable transaction.

If returning a product, please follow the procedures listed below.

1.) Inform us of your problem (we do also require a written explanation of the problem, indicating the reason for the return.) Fill in your returns form that came with your order. We will give you a returns authorisation number.

2.) If the product is eligible for return (which we will tell you when initial contact is made) Please prepare the parcel.

3.) Send your parcel to:
Returns Dept
www.Lightahome.co.uk
256-260 Holyhead Road
Coventry
CV5 8JN

The customer is responsible for the postage charges on returns items (we suggest senders use tracked delivery for your safety) We can arrange for collection for you, although this will cost £23.50 carriage charge made by our carriers and is in no way a profitable payment.

Distance Selling Regulations
Under the Distance Selling Regulations Act you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification. To cancel you can e-mail us, or write to us (see returns details above) within 7 days of delivery of your items, quoting your order number. You must take reasonable care of the items and you must not use them. Items may be returned to our store or you can arrange delivery to us (sender responsible for carriage charges, details above) Orders past 7 days from delivery do not come under these rules and are therefore non-returnable

This does not affect your statutory rights as a consumer

We reserve the right to cancel or not complete any order and provide a full refund to those affected.

All the above conform to current e-commerce laws within the UK